Rubbish Removal Sutton Privacy Policy

This Privacy Policy explains how Rubbish Removal Sutton collects, uses, stores, and protects personal data relating to our customers and prospective customers in our service area. It also explains your rights under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all services provided by Rubbish Removal Sutton and to all Rubbish Removal Sutton customers in our operating area.

By contacting us, requesting a quotation, booking a collection, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy.

Who We Are

Rubbish Removal Sutton is a waste and rubbish removal service operating in the Sutton area. For the purposes of data protection law, we are the data controller in respect of the personal data we process about you. This means we decide how and why your data is processed and are responsible for keeping it safe and using it lawfully.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us. The information we may collect includes:

Identification and contact details such as your name, address, email address, telephone number, and any other contact details you provide when you contact us, request a quote, or make a booking.

Service and booking details such as the type of waste removal service you require, collection address, property access information relevant to the service, preferred dates and times, notes you provide about the job, photographs you send to help us assess a quote, and records of services we have provided to you.

Payment and billing information such as payment method, partial card details as processed by our payment providers where applicable, billing address, and records of invoices and payments. We do not store full card details on our own systems.

Communication records including emails, telephone call notes, text messages, and any other correspondence between you and Rubbish Removal Sutton, for example when you request information or support.

Website and usage data where relevant, including technical data that may be collected when you visit our website, such as IP address, device type, and browsing data. This is typically collected using cookies or similar technologies to improve our services and understand how our website is used.

How We Collect Your Data

We may collect personal data directly from you when you contact us by phone, email, website form, text message, or in person. We may also collect data when you interact with our website, or when you provide information to our staff during service delivery.

In some cases, we may receive your details from third parties, for example where a letting agent, landlord, or another third party arranges services on your behalf. In such cases, we will treat your data in accordance with this Privacy Policy.

Lawful Basis For Processing

We process your personal data only where permitted by law. Our main lawful bases for processing are:

Contractual necessity. We process your data to take steps at your request prior to entering into a contract and to perform our contract with you. This includes providing quotations, booking services, carrying out collections, issuing invoices, and managing payments.

Legitimate interests. We process certain data where it is necessary for our legitimate business interests and where your rights and freedoms do not override those interests. This may include managing our relationship with you, improving our services, responding to enquiries and complaints, and maintaining business records.

Legal obligations. We may process your data where necessary to comply with legal or regulatory requirements. This may include record keeping for tax and accounting purposes, health and safety obligations, or responding to lawful requests from public authorities.

Consent. In some cases, we may rely on your consent, for example for certain types of marketing communication where required by law. You may withdraw your consent at any time by contacting us using the details provided below.

How We Use Your Personal Data

We use your personal data to:

Provide and manage rubbish removal and related services that you request or that are requested on your behalf.

Provide quotations and respond to your enquiries about our services.

Arrange appointments, manage bookings, and communicate with you about the status of your service.

Process payments, issue invoices, and manage any refunds or disputes.

Maintain our internal records, such as service history, communications, and accounts.

Improve and develop our services, including analysing patterns of enquiries and bookings.

Send you service-related messages and, where permitted by law, marketing communications about services that may be of interest to you. You can opt out of marketing at any time.

Comply with legal requirements, resolve disputes, and enforce our contractual terms.

Data Sharing And Processors

We do not sell your personal data. We may share your information with trusted third parties who act as data processors on our behalf. These may include:

IT and hosting providers who support our business systems, website, and email services.

Payment service providers who process payments securely.

Accountants and professional advisers who help us meet our legal and financial obligations.

Couriers or subcontractors assisting us with the provision of services where necessary.

These third parties only process your personal data in accordance with our instructions and are required to keep it secure and confidential.

We may also share your data with public authorities, regulators, or law enforcement agencies where required by law or where necessary to protect our rights, property, or safety or that of others.

International Transfers

Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your personal data, such as standard contractual clauses or equivalent legal mechanisms, in accordance with data protection law.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide our services, meet legal and accounting requirements, and resolve disputes.

In general, we keep customer records, including contact details, booking information, and invoices, for up to seven years after the end of our relationship with you, to comply with tax and accounting requirements. Communications such as general enquiries may be kept for a shorter period, typically up to two years, unless a longer period is necessary in connection with ongoing matters.

When personal data is no longer required, we will delete it or anonymise it so that it can no longer be linked to you.

Data Security

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include access controls, secure storage, staff training, and the use of secure systems and processes.

While we take reasonable steps to safeguard your data, no system is completely secure. You are responsible for keeping any passwords or access details confidential and notifying us promptly if you suspect any unauthorised use of your personal information.

Your Data Protection Rights

Under data protection law, you have several rights in relation to your personal data. These include:

Right of access. You have the right to request a copy of the personal data we hold about you and information about how we process it.

Right to rectification. You have the right to ask us to correct any inaccurate or incomplete personal data we hold about you.

Right to erasure. In certain circumstances, you may have the right to request that we delete your personal data, for example where it is no longer required for the purposes for which it was collected and we are not obliged to retain it.

Right to restrict processing. In some cases, you may request that we restrict how we use your personal data, for example while we investigate a concern about accuracy or legality.

Right to data portability. Where we process your data by automated means based on your consent or a contract, you may have the right to receive that data in a commonly used format and to request that we transfer it to another controller where technically feasible.

Right to object. You may object to our processing of your personal data where we rely on legitimate interests, including profiling based on those interests. You also have the right to object at any time to the use of your personal data for direct marketing.

Right to withdraw consent. Where we rely on your consent to process your data, you can withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before consent was withdrawn.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request.

Complaints And Contact Details

If you have any questions about this Privacy Policy or how we handle your personal data, or if you wish to exercise your data protection rights, you can contact Rubbish Removal Sutton using our usual contact details as provided on our customer communications and invoices.

If you are not satisfied with our response or believe that we are not processing your personal data in accordance with data protection law, you have the right to lodge a complaint with the Information Commissioner's Office in the United Kingdom.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or our services. Any changes will apply from the date we publish the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.